Frequently Asked Questions
With or Without pillow
We are selling pillow cases(pillow covers) imprinted with Japanese Anime on our site. We are also selling pillows themselves. They are designed to fit our pillow cases. You can choose "With pillow" or "Without pillow" at your purchase. "With pillow" means you want both a pillow case and a pillow. On the other hand "Without pillow" means you want a pillow case only. You may buy pillows somewhere other than at our site because they're just plain white pillows. The size of most of our pillow cases is 150cm x 55cm.
We ship most orders via Hong Kong Post Airmail (our manufacturers are located in Hong Kong though HQ is in Tokyo, Japan). For international order, it usually takes 10-21 days to arrive. In rare case, however, it’s up to 35 days. Actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors. Most time we'll process and ship out your order 24-72 hours after receiving your payment. A shipping notice email will also been sent to you once the order shipped out.
Insurance is included in the shipping prices. If your order has been damaged during shipping, please photograph and retain the original packaging for insurance claims purposes.
At the moment we pay for your shipping. You get worldwide free shipping. But this special offer will be ended very soon. So, We will recommend you to buy your favorites now.
We use PayPal as a payment system. PayPal is the most popular online payment in the world, used by over 150 million people in 190 countries and regions. It's fast, easy and secure. Your secure shopping is 100% guaranteed. You can pay by major credit cards such as VISA, Master and Amex even if you don't own PayPal account. Secure purchase is still available. Official website of Paypal is here. If PayPal won't accept your credit cards, make a call or email to their Help Center.
We can make custom-made pillow cases for you. Here are samples: Sample1, Sample2, Sample3, Sample4, Sample5, Sample6 and Sample7. You can order custom-made cases from those pictures, too. The price varies from US$60 to US$120 per a case. Shipping fees depend on your country/region. If you are interested in custom-ordered body pillow cases, make an inquiry from the contact form. Or you can send us pictures you want to print on pillow cases via email(), and then we will tell you an estimated amount. The required resolution of the pictures is higher than 3000*900 pixel (height*width) and the image should be clear. We charge you nothing at this point. So, don't hesitate in contacting us.
Buying Pillows Only
We are sometimes asked, "Can I buy just a pillow from you? I've already got pillow cases of my own." YES, YOU CAN! We sell you plain white pillows with no pillow cases. The size of our pillow is approximately 150cm x 50cm. The price is US$48.98. Shipping cost is US$19.00 per item. You can purchase pillows by clicking this button:
We inspect all items prior to shipping and guarantee all items to be free from manufacturer's defects. We guarantee your satisfaction 100% and accept returns unconditionally within 14 days from receipt of your order. We will not accept returns after 45 days from the date the order is shipped. Returned items must be in their original condition and packaging, and must be sent with appropriate packing materials to ensure that they arrive in their original condition. Shipping charges are not refundable for any returns.
The information you provide to us is used to process your order. You can request to be removed from our list by simply emailing us at . You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.